To book your car, you need to hold a Taiwan driver's license or an international driver's license issued by the country you are from and a credit card with a validity period of more than 1 year.
When you pick up the car, you need to provide the car rental voucher/electronic certificate from gharry.com.tw to prove that your car rental payment has been made, and provide a valid identity card, passport, driver's license and credit card and confirm that they have a validity period of more than 12 months.
Q: What information do I need to start booking a car?
A:
Your age should be between 20 and 65.
You need to have an ID card, a passport and an immigration certificate, and the valid period should be over one year from the date you enter the country.
You need to hold a Taiwanese driver's license or an international driver's license, and its valid period should be over 30 day from the date you enter the country.
You need to have a VISA or MasterCard, and its valid period should be over one year.
Foreign visitors need to confirm the arrival and departure dates and flight numbers in advance.
Q: Will my international driver's license be recognized?
A:
If you hold an international driver's license in the format of the 1949 Geneva Convention on Road Traffic, you also need to bring your domestic driver's license, and for a car rental the two driver’s licenses are required.
If you hold an international driver's license in the format of the 1968 Vienna International Convention on Road Traffic System, you can only bring the international driver's license for a car rental.
Your passport and international driver's license must be issued by the same country. We do not accept an international driver's license issued by a third country through an agency or other channels. Please note that a translated version of the driver's license is not an international driver's license and can not be used (except the one of Japan’s driver's license).
The following countries are the ones teat the international license can be accepted.
Asia Region:Hong Kong, Singapore, Macao, Malaysia, Thailand, The Philippines, Vietnam, Cambodia, Liao, Myanmar, Indonesia, Kingdom of Bhutan, Bangladesh, Nepal, India, Sri Lanka, Qatar, Iran, Jordan, Israel, Saudi Arabia, Yemen, Papua New Guinea, Turkey, and Russian Federation.
Japan: If you are from Japan, your domestic driver’s license issued by the competent authority in your country and its Chinese version will be acceptable here in Taiwan and don’t need to bring any international driver’s license with you.
Korea: If you are from Korea, your international driver’s license issued by the competent authority in your country will not be acceptable here in Taiwan.
America Region: USA, Canada, Bahamas, Federated States of Micronesia, Bahamas, Vincent & the Grenadines, Puerto Rico, Trinidad and Tobago, Ecuador, Paraguay, Nicaragua, Costa Rico, Panama, The Federation of Saint Christopher and Nevis, Chile, Guatemala, Venezuela, Dominica, Honduras, Belize, Argentina, Uruguay, Bolivia, Columbia, Haiti, Peru, and El Salvador.
International driving licenses issued by some states in the United States are not allowed to be used in Taiwan: California, New York, Massachusetts, Oklahoma (but you can use a local U.S. driving license to drive in Taiwan)
Europe Region: Finland, Sweden, Norway, UK, Ireland, France, Spain, Portugal, Denmark, The Netherlands, Belgium, Luxembourg, Germany, Poland, Czech Republic, Austria, Switzerland, Italy, Holy See, Slovenia, Hungary, Hellenic Republic, Lithuania, Latvia and, Estonia.
Oceania Region: Australia, New Zealand, Tonga, Solomon Islands, Marshall Islands, Fiji, Vanuatu, Nauru, and Samoa.
Africa Region: Gabon, Niger, The Gambia, Angola, Libya, South Africa, Chad, Malawi, Madagascar, Mozambique, Senegal, Sao Tome Principe, Mauritius, Liberia, and Lesotho.
Q: What is the volume of the car trunk that I need?
A:
You need to note that for some seven or nine seater cars, there is no luggage space after the limit on the passenger number is reached. For the trunk volume, please refer to the car specifications.
The size of a 25-inch suitcase is about 43cm*64cm*32cm, or about 88 liters. That is, (43*64*32) / 1000=88 liters, based on the external measurements of the case. It is generally recommended to carry luggage of no more than 75% of the total volume.
Q: Will the car I choose a new model?
A:
The car photos posted in the car specifications of our website are photos of the actual cars. After you read the car specifications in detail, you will believe that the car we provide will meet your expectation, or even better.
We pay considerable attention to car maintenance and cleaning, in a hope to provide every passenger with a car in its best shape. We also hope that you will properly use the car, and pay attention to your parking location. Please keep the car clean and do not put or eat food with a strong smell in the car. A cleaning fee will be charged for a car with excessive dirt, or a bad smell or beverage spill left inside the car.
Q: Is there a plan for the replacement of the car I select?
A:
After your car is selected, if there is a change due to a lease extension of the car by the previous customer or car damage, we retain the right to replace the car. Of course, we will provide a car of the same or a higher grade free of additional charge, and thank you for your understanding in this.
Q: What kind of a guarantee is required on my credit card?
A:
Your credit card will be used to guarantee your performance of the car rental contract.
Your credit card will be used to guarantee the payment of car damages and traffic rule violation fines from careless use of the car.
For some of the cars, you need to present a credit card of the platinum grade or above.
Q: Where can I rent and pick up a car?
A:
When you book a car, you may choose to pick up or return the car at the Taipei Taoyuan Airport, Songshan Airport, Taichung Airport, Tainan Airport or Kaohsiung International Airport, as well as pick up the care at various Taiwan High Speed Rail stations in Taipei, Banqiao, Taoyuan, Hsinchu, Miaoli, Taichung, Changhua, Yunlin, Chiayi, Tainan and Zuoying. However, in these regions advance bookings are required and walk-in bookings are not accepted.
Except at Taipei Taoyuan Airport station where car pick-up and return is available 24 hours a day, in the other offices the time for car pick-up and return is 09:00~21:00 daily.
